🔄 Returns & Refund Policy

Returns

• We accept returns within 14 days of delivery.

• Items must be unused, unworn, and in their original packaging.

• To initiate a return, please contact us at info@djessentialsmart.com with your order number.

Refunds

• Once your return is received and inspected, we will notify you by email.

• Approved refunds will be processed back to your original payment method within 5–7 business days.

• Shipping fees are non-refundable.

Exchanges

• At this time, we do not offer direct exchanges. If you’d like a different item, please return your original purchase and place a new order.

Damaged or Defective Items

• If your order arrives damaged or defective, please email us within 7 days of delivery with photos of the product and packaging. We’ll send a replacement or issue a refund.

Non-Returnable Items

• Custom or personalized items are final sale and cannot be returned unless defective.

• Clearance or discounted items are also final sale.

Contact Us
For any questions about returns or refunds, please email us at: info@djessentialsmart.com

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.